The Process
 This
information is to help you understand the process and prepare
for the work to be done. UNDER NORMAL CIRCUMSTANCES,
we expect the process to be as follows:
FOR
REFINISHING FLOORS:
THE FIRST
DAY - Floors will be sanded, then stained to your
choice of stain color or naturally sealed which constitutes
your first of three coats. A member of the sanding crew will
apply stains directly on your floor so you may choose the
color. This way you are selecting a color on your wood floor,
in your home lighting to coordinate with the other furnishings
in your home. Please consider your choice of stain color prior
to our arrival. Try to narrow your choices to about 3 colors
to make your decision easier. When NECESSARY, you may walk
on the floor in stocking feet in approximately 6 hours. Use
caution not to drop any solids or liquids on the newly sanded
floor. Keep all pets off these freshly coated floors.
THE SECOND
DAY - Our finish crew will apply the first coat of
finish, usually a satin polyurethane on your floor. Please
consider and discuss your choice of finish polyurethane with
the office or the sanding crew. DO NOT WALK ON THE POLYURETHANED
FLOOR. If absolutely necessary, you may do so in stocking
feet, ONCE IT IS DRY, NOT TACKY, which usually takes about
6-8 hours. Roughness, small bubbles, and uneven coloring between
coats of finish is not unusual. These will even out after
the final coat and your floor will be beautiful.
THE THIRD
DAY - Our finish crew will apply the second coat
of polyurethane. The same rules apply as the first coat .
. . let the floor dry about 6-8 hours.
THE FOURTH
DAY - The third coat of polyurethane is applied after
burnishing and carefully vacuuming the floor. BE ESPECIALLY
CAREFUL WITH THIS FINAL COAT. Again, DO NOT WALK ON THE FLOOR
UNLESS NECESSARY. Do so in stocking feet, only when DRY, NOT
TACKY, approximately 6-8 hours.
 The
number of total job days may be more than 4 for larger jobs.
The amount of time between polyurethane coats is usually 24-30
hours. Please note these may not be consecutive days.
PLEASE CONSIDER THE FOLLOWING:
1. Please remove
all furniture and carpeting from the rooms to be sanded so
we can go to work as soon as we arrive. Please keep in mind
that our expertise is in flooring. If Aspen is to remove old
flooring any debris over 400 SF the customer will have to
provide a dumpster for debris disposal.
2. All areas in
which ASPEN HARDWOOD FLOORING
is working are also to be cleared of any valuable items such
as wall hangings, mirrors, etc. The equipment used does create
vibrations and Aspen will NOT be responsible for any broken
or damaged items.
3. Our sanding
machinery is equipped with filters and bags to collect sawdust.
A light film may escape. We suggest that you remove draperies
and empty contents of closets. We will hang plastic where
applicable to keep dust from spreading to other rooms and
reduce your cleaning time after the job is complete. When
weather permits, we will employ an exhaust fan in a window.
4. For the protection
of the customer ASPEN HARDWOOD FLOORING
hangs plastic, with tape, to help reduce dust. Aspen uses
the best tape available on the market. We are as careful as
possible when removing this special non adhesive tape it has,
in the past, removed small bits of wallpaper and paint. ASPEN
HARDWOOD FLOORING will NOT be responsible for
repairs to these areas. Therefore the use of plastic will
be at the discretion of the customer.
5. Please be sure
to make arrangements for our arrival prior to your job start
date. It is a common practice for our customers to give us
a key or hide one for our use. We can call you at work to
let you know our arrival time so you can meet us there also.
Please call our office to make these arrangements.
6. Our schedules
are completed each morning between 7:30 and 8:00 a.m.,
and this depends on what jobs were finished the day prior.
If you'd like approximate schedule information, please call
the office the morning of your scheduled day.
7. We will need
access to your circuit breakers/fuse box, because our machinery
uses 220 voltage. Please let us know where your box is located.
A clear path is greatly appreciated.
8. Stains and polyurethane
emit an odor. If you choose to air out your home, please contact
us for correct procedure. A breeze may cause dust, dirt or
hair to land in the finish. Pregnant women should check with
their physicians regarding these odors.
9. Drying times
of the stain and polyurethane are greatly affected by your
home conditions and the weather. Humidity increases the length
of drying time. DO NOT WALK ON YOUR FLOOR UNTIL ABSOLUTELY
DRY. Polyurethane needs exposure to air in order
to harden and cure. You may replace furniture in 48 hours,
and carpet in about 2 weeks.
10. If you have
chosen to pickle your floor with a white stain or designer
color, please discuss this process in detail. Please use care
in choosing your color, for once applied, it is costly to
change your mind.
11. If your home
is equipped with a security system, we must be alerted to
this, as well as where the wires are located. In the installation
process, at times we need to cut into the door casing. This
is typically where the wires are hidden. If the homeowner
does not indicate this to us, we will not be responsible
for damage to the system.
12. Toilet removal
and reinstallation as well as freezer water line removal and
reinstallation should be handled by an experienced plumber.
If you have Aspen employees do these procedures, there is
a charge and the outcome of this work is not guaranteed.
13. At times it
is necessary to remove and reinstall baseboard. There is a
charge for this procedure. Also, shoe molding may need to
be removed and replaced so that we can match the customer's
new chosen stain color. There will be a charge for this procedure.
13. We frequently
refinish 5/16" x 2" top nailed floors. If in the
sanding process nail heads are exposed and it is necessary
to fill these holes, there is a labor charge to set and fill
these numerous holes.
15. Do not be alarmed
if overnight the stain dries considerably lighter than expected;
this is a natural occurrence. Once the floor is coated, the
original stain color will reappear.
16. For all our
kitchen customers, Aspen recommends you contact us after the
3rd or 4th year so that we can screen and apply a protective
coat of polyurethane on the kitchen floor. There is a moderate
charge for this procedure. This will ensure the longevity
of your kitchen floor.
17. 95% Of Aspen
customers go with a satin finish which is a low sheen. If
you desire a higher sheen, a shinier finish, this MUST be
discussed before polyurethane coats are applied.
OUR PAYMENT
POLICY
INSTALLATION:
HALF DUE UPON DATE OF FLOORING DELIVERY.
BALANCE DUE ON THE DAY THE JOB IS COMPLETED.
REFINISHING:
HALF DUE UPON JOB START
BALANCE DUE ON THE DAY THE JOB IS COMPLETED.
Maintaining
floors: We provide an excellent cleaner, "Poly
Care" which is available in our showroom at $7.00 per
bottle. Follow the instructions on the bottle and clean your
floor with a damp sponge mop. IT IS DETRIMENTAL TO A POLYURETHANED
FINISH TO CLEAN WITH MURPHY'S OIL SOAP, PLEDGE, OR ANY OTHER
TYPE OF DETERGENT. In lieu of using Poly Care, we recommend
using 1/4 cup of white vinegar to a gallon of warm water.
NEVER PUT WAX OR ANY WAX PRODUCTS ON POLYURETHANED FLOORS.
These products
are available at our showroom:
Poly Care:
$7.00 Used for cleaning polyurethane floors which does not
leave a film and needs no rinsing.
Poly Scuff:
$12.00 Used to remove scuff marks from polyurethane floors.
Floor Protectors:
To be put on the legs of furniture, especially pieces that
slide on the floor.
Chair pads: 7/8"
diameter - $.35 each.
Table pads: 1-1/4" diameter - $.55 each
Extra large: 1-3/4" diameter - $.75 each
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